local credit union member

Say hello to your
new money manager.

Say hello to your new money manager.

You’ve got a lot to do. Between work, family, chores and all the other responsibilities that come with day-to-day life, who has time to think about banking?

Take a tour.

Learn more about Vision's
new digital banking platform.

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New and enhanced online and mobile banking features.

ANYWHERE, ANYTIME BANKING

  • Save your favourite transactions for faster access
  • Manage your small business accounts with flexible and intuitive controls, with delegate management
  • Message your credit union through secure messaging from within online banking
  • Seamlessly switch between retail and small business accounts
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ENHANCED MONEY MANAGEMENT OPTIONS

  • Fast and reliable e-Transfer capability
  • Bill payment and payee management
  • CAD and USD cross-currency fund transfers
  • Cheque imaging and mobile deposit capture
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PERSONALIZED BANKING OPTIONS

  • Set your background, profile picture and account nickname, even on loans
  • Add account balance or favourite transactions to your shortcuts or widgets on your smartphone
  • Configure your own security settings and push notifications
  • Add custom notes to fund transfers
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ROBUST FRAUD PREVENTION
AND CYBER SECURITY CONTROLS

  • Locking and unlocking devices accessing digital banking
  • Mobile biometric authentication
  • Password recovery
  • Member-configured alerts for high-risk events (such as a password change)
  • One-time passwords for actions like first-time logins, add a new payee, etc.
  • Sign in history and activity tracking
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EASY TO USE FEATURES FOR FINANCIAL MANAGEMENT

  • Financial calculators
  • E-Statements
  • ATM and branch locator
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Getting ready: Personal Banking

What you need to DO:

What you need to KNOW:

  • When will this change be taking place?

    The new digital banking platform launch begins Friday, Nov. 5 at 4 pm. By Sunday morning, Nov. 7, the platform will be live for Pincher Creek members. 

  • Will there be any service interruptions?

    YES. Here's what you can expect:

    Nov. 1: Outgoing e-transfer functions Request Money transactions unavailable. 

    Nov. 2, morning: Temporary ATM disruption. ATM service resumes that afternoon.

    Nov. 3: Incoming e-transfer functions unavailable (including autodeposit). 

    Nov. 5 at 4 pm – Nov. 7 morning: Disruptions to ATM, Member Card and online banking services.  Access to these services resumes Nov. 7. 

    E-statements and cheque image services should be restored by Nov. 10.

  • Will the new digital banking platform provide mobile apps for smartphones?

    Yes. IOS users (iPhones) will need to download the latest app from the App Store. Android users will need to download the new one from the Google Play Store.

    Links to the apps can also be found on our website: 


  • Can I use online banking on my tablet/iPad?

    Yes. The new website and online banking platform are optimized for tablets. No app will be required.

  • Will I still use my Member Card Number/Login ID to log in?

    You will only enter your Member Card Number/ Login ID the first time you log in. At that time, you will create a digital banking profile and choose a unique username to use on all future logins.

    A video tutorial of the onboarding process is located here:



  • How do I know what my username should be?

    During your first login, you will be asked to select a Username. Be sure to pick one that you like. Your username can’t be changed. 

    Your username can include letters, numbers, and special characters. It can be 5 – 35 characters. It is NOT case-sensitive. If another member has already used the username you’ve chosen, you will need to alter it so that your username is unique.

  • What are the password requirements?

    Online banking passwords must be a minimum of 10 characters (alphanumeric).

  • Will my memorized login(s) carry over to the new digital banking platform?

    No. You will need to enter your login when you set up your online banking.

  • Will my alerts carry over to the new digital banking platform?

    No. You will need to set these up after logging into the platform for the first time.

  • Will I need to re-enter my payee information?

    No. Bill payees will transfer over automatically. Now is a good time to review this list and ensure it’s up to date.

  • Will I need to re-enter my e-Transfer information?

    Yes. E-Transfer recipients will NOT transfer over automatically. Now is a good time to review and record this list and ensure it’s up to date.

  • Will my e-Statements and payments information transfer over?

    YES. After the banking platform transition, you will still have access to your statements. There may be a delay in e-statement access, but all access should be restored by Nov. 10.


    *Historical CRA payments will not migrate over. If needed, record past payments.

  • Will there be changes to the monthly account schedule for fees, service charges and statement dates?

    Yes.  The monthly account cycle of Pincher Creek personal members will shift to align with other branches. Member statements, service charges, overdraft interest charges and excess balance overdraft interest charges will now happen on the 7th day of the month.  

    Statements ran as usual on Sept. 23. Your next statement will be run on Nov. 7 and will include transaction and cheque images from Sept. 24 to Nov. 7. Statements will be produced on the 7th of the month going forward.

  • When can I expect to see changes to my monthly account schedule?

    In October. That means your next statement, fees and service charges will be processed on Nov. 7. 


    Statements ran as usual on Sept. 23. Your next statement will be run on Nov. 7 and will include transaction and cheque images from Sept. 24 to Nov. 7. Statements will be produced on the 7th of the month going forward.  

  • Will the account cycle changes impact business account members?

    No. There won't be any monthly account cycle changes to business accounts.

  • Will my account numbers change?

    No.  Your account number will remain the same.

  • Will I need new cheques?

    No. You will be able to use your existing cheques.

  • Will I have to add my bill payment vendor information again?

    NO. All bill payment vendor information will transition to the new platform as is.

  • What will happen with AFTs (automatic payments/transfers) and other pre-authorized transactions that I have set up?

    Direct debits and direct deposits will continue as normal. All pre-authorized transfers and payments between accounts will continue to operate and be processed normally, including loan payments. These transactions will continue on the scheduled dates.

Getting ready: Business Banking

What you need to DO:

What you need to KNOW:

  • When will this change be taking place?

    The new digital banking platform launch begins Friday, Nov. 5 at 4 pm. By Sunday morning, Nov. 7, the platform will be live for Pincher Creek members.

  • Will there be any service interruptions?

    YES. Here's what you can expect:

    Nov. 1: Outgoing e-transfer functions Request Money transactions unavailable. 

    Nov. 2, morning: Temporary ATM disruption. ATM service resumes that afternoon.

    Nov. 3: Incoming e-transfer functions unavailable (including autodeposit). 

    Nov. 5 at 4 pm – Nov. 7 morning: Disruptions to ATM, Member Card and online banking services.  Access to these services resumes Nov. 7. E-statements and cheque image services should be restored by Nov. 10.

  • Will I still use my Member Card Number/ Login ID to log in?

    You will only enter your Member Card Number/ Login ID the first time you log in. At that time, you will create a digital banking profile and choose a unique username to use on all future logins.

    A video tutorial of the onboarding process is located here:



  • Will my memorized login(s) carry over to the new digital banking platform?

    No. You will need to enter your login when you set up your online banking.

  • What are the password requirements?

    Online banking passwords must be a minimum of 10 characters (alphanumeric).

  • How do I know what my username should be?

    During your first login, you will be asked to select a Username. Be sure to pick one that you like. Your username can’t be changed. 

    Your username can include letters, numbers, and special characters. It can be 5 – 35 characters. It is NOT case-sensitive. If another member has already used the username you’ve chosen, you will need to alter it so that your username is unique.

  • Will my alerts carry over to the new digital banking platform?

    No. You will need to set these up after logging into the platform for the first time. 

  • Will I be able to add delegates (other people with account user privileges) to my business account?

    Yes. A delegate is a person who may not be a member of the credit union but is managed by the business signers or account owner through Xpress.

    Delegates are able to view and/or perform transactions on the signer’s business accounts, but are unable to set up Security or Account Alerts

    The organization is able to set up an unlimited amount of delegates.

     

  • How many delegates can I add to my accounts?

    Unlimited delegates can be added.

  • Will I need to re-enter my payee information?

    No. Bill payees will transfer over automatically. Now is a good time to review this list and ensure it’s up to date.

  • Will I need to re-enter my e-Transfer recipient information?

    Yes. E-Transfer recipients will NOT transfer over automatically. Now is a good time to review and record this list and ensure it’s up to date.


  • Will I be able to interface with my third-party accounting software once the digital banking platform has launched?

    Yes. Members will have immediate access to 3rd party software (ie. Quicken, Quickbooks). 

  • Will my e-Statements and payments information transfer over?

    YES. After the banking platform transition, you will still have access to your statements. There may be a delay in e-statement access, but all access should be restored by Nov. 10.

  • Will my CRA payment records carry over to the new platform?

    NO. Historical CRA payments will not migrate over. If needed, record your past payments before the transition.

  • Will my account numbers change?

    NO. Your account number will remain the same.


  • Will I need new cheques?

    NO. You will be able to use your existing cheques.


  • What happens with AFTs (automatic payments/transfers) and other pre-authorized transactions that I have set up?

    Direct debits and direct deposits will continue as normal. All pre-authorized transfers and payments between accounts will continue to operate and be processed normally, including loan payments. These transactions will continue on the scheduled dates.

  • Will monthly service charges and statement dates change?

    NO. Business account service charges and statement dates will continue to happen at the end of the month.

How to: video tutorials

How to Sign In to Digital Banking (Existing User)

How to Sign in to Digital Banking
(New User)

How to Reset Your Password



How to Set Up an Interac® e-Transfer & Send Money:

How to Cancel an Interac® e-Transfer

How to Accept an Interac® e-Transfer

How to Pay a Bill



How to Deposit a Cheque

How to Transfer Money to Another Vision Member

How to Set Favourite Transactions



How to Set Up

Alerts



How to Set Up a Recurring Bill Payment

How to Set Up a Delegate
(Small Business)



How to Make a Business Tax Payment (Small Business)

How to Consolidate Profiles
(Small Business)



Sign up to receive updates on the platform launch.

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  • Dan, credit union member

    We see profit sharing.

    Bill and Cindy see fuel for business.

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