local credit union member

Are you ready to make the switch?

An important notice for legacy Encompass Credit Union members:


On March 20, legacy Encompass members will need to switch to the Vision Credit Union digital banking platform to access their online and mobile banking. It's time to take a few steps to make this transition seamless. Find out what you need to know.

Getting ready: Personal Banking

What you need to DO:

What you need to KNOW:

  • When will this change be taking place?

    Legacy Encompass members can login to the Vision digital banking platform on March 20, 2023.

  • Will there be any service interruptions?

    Vision Credit Union's online and mobile banking platforms will be down for all members from 4 pm on March 17 until 8 am March 20 as we prepare for the transition of legacy Encompass members. 

  • Will I be able to send and request eTransfers during the service interruption?

    Sending and requesting Interac e-Transfers will be unavailable on March 16 and 17. You will be able to accept an e-Transfer until 4 p.m. on March 17.


    After 4pm on March 17th, e-Transfers will be down until Monday, March 20 at 8 a.m.


    E-transfers received during the disruption period can be accepted on Monday, March 20th after signing into Vision's online banking and setting up your Interac e-transfer profile.

  • Will I be able to use ATMs or complete point-of-sale payments during the service interruption?

    Yes. ATM and point-of-sale transactions should not be impacted. We suggest also having alternate forms of payment available, such as cash or credit cards.

  • Will I need to download a new app for my smartphone?

    Yes. You’ll need to delete your current app and download the Vision Credit Union app from the App Store or Google Play Store.

  • Will I need to download a new app for my iPad?

    Yes. You’ll need to delete your current app and download the Vision Credit Union app from the App Store.

  • Will I need to download a new app for my Android tablet?

    No. The website and online banking platform is optimized for tablets, so you won’t need an app for your Android tablet.  Simply access visioncu.ca using your choice of browser on your tablet.

  • Will my alerts carry over to the new digital banking platform?

    No. You will need to set these up after logging in to the platform for the first time.

  • Will I need to re-enter my e-transfer recipient lists?

    Yes. e-Transfer recipient lists WILL NOT transfer. Make a note of your active recipients so that you can add them to the Vision online banking platform.

  • Will my ENCU username and password automatically carry over to the new digital banking platform?

    No. You will need to create a username. This username can be the same as your username from ENCU, as long as it isn’t already taken at the time when you first login. 

  • Will my e-Statements and payments information transfer over?

    YES. E-Statements will be available within a short period of time.


    Regular bill payees and history will migrate over.


    Historical CRA payments WILL NOT migrate over. If needed, record past payments.

Getting ready: Business banking

What you need to DO:

What you need to KNOW:

  • When will this change be taking place?

    Legacy Encompass members can login to the Vision digital banking platform on March 20, 2023.

  • Will there be any service interruptions?

    Vision Credit Union's online and mobile banking platforms will be down for all members from March 17-19 as we prepare for the transition of legacy Encompass members. We will provide additional details regarding timing closer to the date.

  • Will I be able to send and request eTransfers during the service interruption?

    Sending and requesting Interac e-Transfers will be unavailable on March 16 and 17. You will be able to accept an e-Transfer until 4 p.m. on March 17.


    After 4pm on March 17th, e-Transfers will be down until Monday, March 20 at 8 a.m.


    E-transfers received during the disruption period can be accepted on Monday, March 20th after signing into Vision's online banking and setting up your Interac e-transfer profile.

  • Will I be able to use ATMs or complete point-of-purchase payments during the service interruption?

    Yes. ATM and point-of-purchase transactions should not be impacted. We suggest also having alternate forms of payment available, such as cash or credit cards..

  • Will I need to download a new app for my smartphone?

    Yes. You’ll need to delete your current app and download the Vision Credit Union app from the App Store or Google Play Store.

  • Will I need to download a new app for my Android tablet?

    No. The website and online banking platform is optimized for tablets, so you won’t need an app for your Android tablet.  Simply access visioncu.ca using your choice of browser on your tablet.

  • Will I need to download a new app for my iPad?

    Yes. You’ll need to delete your current app and download the Vision Credit Union app from the App Store.

  • Will my alerts carry over to the new digital banking platform?

    No. You will need to set these up after logging in to the platform for the first time.

  • Will I need to re-enter my e-transfer recipient lists?

    Yes. e-Transfer recipient lists WILL NOT transfer. Make a note of your active recipients so that you can add them to the Vision online banking platform.

  • Will my ENCU username and password automatically carry over to the new digital banking platform?

    No. You will need to create a username. This username can be the same as your username from ENCU, as long as it isn’t already taken at the time when you first login. 

  • Will my e-Statements and payments information transfer over?

    YES. E-Statements will be available within a short period of time.


    Historical CRA payments WILL NOT migrate over. If needed, record past payments.

Questions/Concerns? We’re here for you. 

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